HD Supply Senior Systems Engineer - O365 SharePoint in Atlanta, Georgia
HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for mid- to large-sized projects. Provide mentoring to junior team members.
Major Tasks, Responsibilities, and Key Accountabilities
Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms.
Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.
Identifies and tests processes for automation. Performs configuration prior to the quality assurance process. Conducts quality assurance reviews to ensure standards and best practices are followed.
Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.
Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.
Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
- Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.
Preferred Qualifications & Job Specific Details
4-6 years of related Systems Administration experience
2-3 years of administrative experience in an enterprise SharePoint environment (multi-server farm) including build and troubleshooting of SharePoint 2010/2013.
Strong understanding of infrastructure technologies related to SharePoint: Windows, AD, SQL, DNS, load balancing, reverse-proxy, SCOM.
Ability to work with users to identify key business processes and improvements relating to SharePoint
Ability to troubleshoot issues as a Tier 3 Engineer
Experience with Windows Server 2012 or newer
Experience training users on software usage, especially SharePoint Modern Sites, Microsoft Teams, and Stream
Excellent communication skills
Strong interpersonal skills that support working as a team
Experience with content migration from SharePoint 2013/2016 to O365 SharePoint Online
Familiarity working with enterprise architectures (high-availability, redundancy, and geographically dispersed user base) and enterprise operational processes (documentation, monitoring/reporting, change management, cross-team task execution).
Understanding of business process development tools including SharePoint Designer Workflow, Microsoft PowerApps, and PowerAutomate (Flow)
Understanding and experience working with following authentication types: SSO (SAML, WS-Fed, NTLM, Kerberos, Oauth)
O365 Administration experience highly desired
Job Locations US-GA-Atlanta
Posted Date 2 weeks ago (4/1/2021 4:06 PM)
Job ID 2021-42384
Business Unit Facilities Maintenance
Functional Area Information Technology
Remote Position? No
Position Type Full-Time
Posting Location : Postal Code 30339
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.