HD Supply ServiceNow Senior Developer in Orlando, Florida
HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Design, develop (code), test, and debug applications. Provide experienced Ready-to-Serve and development subject matter expertise. Maintain, enhance and provide solutions for software applications. Provide development leadership in a functional area, module, or project.
Major Tasks, Responsibilities, and Key Accountabilities
Works with stakeholders to perform application functionality gap analysis and feasibility studies.
Leads development activities for a functional area, module, or project. Provides and documents technical design and specifications meeting business and functional requirements.
Develops (code), implements and maintains tools/applications. Ensures applications and systems possess sufficient controls.
Performs unit testing prior to moving code/configuration to the QA process. Evaluates and researches upgrades, patches and new functionality. Researches defects and solve for root cause in applications.
Assists in the development and definition of test plans and scripts for performance, regression and user acceptance test plans; support QA activities as required.
Builds and maintains templates, rules, style sheets, workflows, data extractions and imports, interfaces, and object models.
Analyzes applications for compliance with security protocols.
Trains team members on areas of expertise. Participate in and lead peer reviews.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.
Work with Business Partners/Key stakeholders to suggest and implement ServiceNow best practices
Collaborate with ITSM, ITOM and ITAM process owners, understand requirements and translate them into functional and technical requirements
Good understanding of ITIL and ITSM process such as Incident, Change, Problem, Asset, Configuration Management, etc.
Should be a self-starter with ability to understand current ServiceNow environment and provide suggestions to enhance ServiceNow usage that benefit customers
Provide technical guidance and training, perform peer code reviews and ensure the ServiceNow development best-practices
Should be well versed with User Administration, Troubleshooting in ServiceNow, Web Service Integration, MID Server Integration, Use of Import Sets for data loads
Upgrade and patching experience
Experience in Service Portal – designing and creating Service Portal pages and widgets
Experience in developing Reports/Dashboards
5+ years of ServiceNow design, develop and implementation experience
ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator.
ITIL v3/v4 Foundations Certification a plus.
Integration experience (REST, SOAP, JSON/XML).
HR Service Delivery and HR Case management experience
Dynamic working style, ability to collaborate with, inspire and influence colleagues
High performing individual with strong communication and teaming skills
Preferred Qualifications & Job Specific Details
Job Locations US-FL-Orlando
Posted Date 3 weeks ago (7/9/2021 12:10 PM)
Job ID 2021-45299
Functional Area Information Technology
Remote Position? No
Position Type Full-Time
Posting Location : Postal Code 32805
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.